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Root cause analysis in incident investigation (RCA)
Safety transformation In person

Root cause analysis in incident investigation (RCA)

The program provides root cause analysis methods and techniques (Root Cause Analysis - RCA), enabling participants to identify the core cause of an incident and recommend appropriate corrective and preventive actions.
Delivered for: Vietnam Airlines

Program information

  • Duration: 3 days
  • Format: In person, classroom-based
  • Audience: Managers and safety specialists
  • Instructor: Risk expert
  • Class size: 30 participants

Why is root cause analysis needed in incident investigation?

One challenge in investigation is that identifying the cause of an incident often stops at the surface and does not yet fully reflect the nature of the problem.
In many cases:
  • The identified causes do not yet reflect the true nature of the problem
  • The analysis still lacks a clear method
  • Direct causes and root causes have not yet been distinguished
  • The measures proposed are not yet sufficient to prevent recurrence.
This reduces the effectiveness of investigation and safety management. Root cause analysis (RCA) supports a systematic approach to the problem, identifying the core cause and providing a basis for appropriate corrective and preventive actions.

Root cause analysis in incident investigation RCA
Root cause analysis helps an investigation go deeper into the nature of the problem, rather than stopping at the direct causes of the incident.

Program objectives

The program focuses on providing a systematic method of root cause analysis, enabling participants to:
  • Understand the root cause analysis (RCA) process
  • Know the common analysis techniques
  • Identify the core cause of the incident
  • Recommend appropriate corrective and preventive actions.

Program content

The program focuses on methods and tools for root cause analysis in incident investigation:
  • RCA process
  • 5 Whys technique
  • Fishbone diagram (Fishbone Diagram)
  • HFACS, FMEA, FTA
  • Bow-tie model
Through these topics, participants are introduced to the methods and tools needed to analyze incidents, identify causes, and support the process of recommending corrective and preventive measures.

Root cause analysis in incident investigation RCA
RCA methods and tools support systematic data analysis to identify the core cause of an incident.

Delivery approach

The course is delivered by combining knowledge and practice:
  • Theory combined with practice
  • Hands-on practice with a real case study
  • Prepare the summary report.
Participants are guided to apply root cause analysis methods directly to specific situations, and thereby understand more clearly how to select and use the tools in practice.

Value gained after the program

After completing the program, participants can:
  • Identifying the root cause of the incident
  • Applying appropriate analysis methods
  • Recommending effective corrective and preventive measures
  • Improving the quality of investigation work.
The value of the program lies not only in understanding RCA tools, but also in the ability to select and apply a suitable analysis method in order to move from the symptoms of an incident to the core cause of the problem.

Which units is the program suitable for?

The program is suitable for:
  • Units that need to improve the quality of incident analysis
  • Teams involved in investigation or safety management
  • Organizations that need to standardize the RCA method.

Customize the RCA method to operational reality

Each type of operation has different characteristics and context, so the analysis method needs to be selected and applied to fit each real situation.
Hung Viet supports the selection of a suitable RCA method, adapts the content to the operational context, and designs the program for each group of participants, so that the analysis method is understood correctly and can be applied in actual work.
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